GRANTSVILLE — Mark Boucout, president and CEO of Garrett Regional Medical Center and Potomac Valley Hospital, was the guest speaker at the last monthly meeting of the year for the Greater Grantsville Business Association last Wednesday.
He spoke about building a “Culture of Excellence” at GRMC.
“Managing a health care facility today is not a task for the timid,” he said. “An organization like Garrett, which is small, doesn’t have a lot of financial resources. We are not owned by WVU, so our financial resources come from within or from grants. We had to completely reinvent the culture at GRMC.”
He explained that he took a scientific approach to it to create a meaningful scenario.
“I sort of think about hospitals as a complex adaptive system,” he said. “A flock of birds is a perfect example of a complex adaptive system. The lead gander in the flock of geese that are flying in Vs never actually honks. He is actually flying a flight pattern and all the geese behind him are honking and the lead goose adjusts his flight pattern based upon the noise of the flock behind him.”
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